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What Can We Help You With Today?

Do you have a billing or account question? Contact Customer Service

Do you need to update your contact information? Update Your Contact Information

Are you moving? Start | Stop | Move Service

Do you have a power outage? Report Outage

Do you need to report a streetlight outage? Report Streetlight Problem

Other issue? Submit Questions & Comments


Energy Assistance Contributions -
 Make an Energy Assistance Pledge
Careers - Employment opportunities | Job postings | To applyCareers web page
Board Members and Senior Managers - Contact Board Members and Senior Managers 

Office Locations and Phone Numbers

OPPD walk-in customer service offices are preparing to reopen to the public. Customers are invited to use alternate ways to meet their service needs, including calling customer service by phone, using self-service options at oppd.com, or utilizing Moneygram locations at more than 80 convenient locations across the OPPD service territory. 
Self-service payment kiosks are available at Energy Plaza (444 S 16th St, Omaha). Thank you.

Customer Service, Billing and Payments (non-outage-related issues)
402-536-4131, Omaha Metro Area   |   1-877-536-4131, Outside Omaha   |   Monday - Friday, 7 a.m. - 8 p.m.

Elkhorn Customer Service (non-outage-related issues)
402-536-4131

Power Outages
1-800-554-6773 (554-OPPD)

Elkhorn Power Outages
1-800-554-6773 (554-OPPD)

Omaha Area Customer Service Office

Energy Plaza
444 S. 16th Street Mall  |   Monday- Friday 8 a.m. - 5:30 p.m.

Address Information

Bill Payment Address   
PO Box 3995, Omaha, NE 68103-0995

Mailing Address   
444 S 16th St. Mall, Omaha, NE 68102-2247

Other Area Offices

Ashland
108 N. 15th Street, Ashland, NE   |   402-944-3318   |   Monday - Friday 7:30 a.m. - 4:00 p.m.

Blair
716 Front Street, Blair, NE   |   402-426-4151   |   Monday - Friday 7:30 a.m. - 4:00 p.m.

Humboldt
1025 4th Street, Humboldt, NE   |   402-862-2865   |   Monday - Friday 7:30 a.m. - Noon & 12:30 p.m. - 4:00 p.m.

Louisville
First & Main, Louisville, NE   |   402-234-2455   |   Monday - Friday 7:30 a.m. - Noon & 12:45 p.m. - 4:00 p.m.

Syracuse
935 11th St., Syracuse, NE   |   402-269-2341   |   Monday - Friday 7:30 a.m. - 12:45 p.m. & 1:30 p.m. - 4:00 p.m.

Tecumseh
724 N. 1st St., Tecumseh, NE   |   402-335-3020   |   Monday - Friday 7:30 a.m. - 11:45 & 12:30 p.m. - 4:00 p.m.

Important Phone Numbers

Buried Cable Locations: Diggers Hotline
811 Nationwide   |   1-800-331-5666, Nebraska Statewide   |   Online at Nebraska811   |   1-800-292-8989, Iowa Statewide

Economic Development
531-226-3726, Omaha Metro Area   |   1-888-781-4415, Outside Omaha

Energy Advisor
402-536-4131, Omaha Metro Area   |    1-877-536-4131, Outside Omaha

New Construction Connections and Wiring Permits
531-226-4155

Tree-Trimming 
402-536-4131, Omaha Metro Area   |   1-877-536-4131, Outside Omaha

Large Commercial & Industrial Customers

Products & Services 
531-226-3536

Summary Billing
402-346-4636

Human Capital Service Center

HC Service Center
531-226-3111 or email HCSC@oppd.com

Employment Verification
1-800-367-5690   |   Online www.theworknumber.com