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Customer Assistance Program (CAP)
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Customer Assistance Program (CAP)

WAYS TO REPORT A POWER OUTAGE
ONLINE   |   CALL 1-800-554-6773   |   OPPDCONNECT APP

Customer Assistance Program (CAP)


Enroll early to get help with your energy bill.

The OPPD Customer Assistance Program (CAP) is a pilot program designed to provide financial assistance in the form of a monthly bill credit for households within the 13-county OPPD service area. CAP credits reduce your financial burden, making your monthly budget a bit more affordable. You can receive assistance as long as you meet the program requirements and continue to make on-time payments.

Maximum enrollment for the CAP pilot is 3,000 customers. Once enrollment reaches that level, no more customers will be accepted into the pilot program.

What are the eligibility requirements for the CAP?

Applicants must meet the following requirements and have the following documentation:

Eligibility Requirements: Applicant must be an OPPD customer with no past-due balance on their bill. Total gross household income (before taxes) must be at or below 100% of the Federal Poverty Guidelines. Customer must commit to paying their monthly bill on time in order to remain in the program. Customer must recertify their eligibility annually. Any change in household size or income must be reported within 10 business days.  Required Documentation: Photo ID (i.e. state issued ID card, state issued driver's license, passport, etc.) Income verification for the last 30 days. Copy of OPPD bill.

How do I apply for the CAP?

Interested applicants have several ways to apply for the Customer Assistance Program:

Apply online


Apply at a local community partner agency


Apply by phone

  • Call 888-282-6816 to apply for funding over the phone through Dollar Energy Fund.